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FAQ

FAQ

Is it safe to shop online at ibodyboard.com.au?

Yes, shopping at ibodyboard.com.au is safe. We are online professionals and our website employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that your information is only shared with us. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.

What forms of payment do we accept?

Our site accepts Visa, MasterCard,Diners Club and American Express. We also accept PayPal, Money Orders and Bank Deposit [Australian Only] as major forms of payment. 

Can I order in person I don't like ordering online?

We understand that some of our customers prefer to talk to us and discuss and place a manual order. We are available 7 days from 8.00am to 8.00pm [Sydney Time] on 0414 755 741 for your convenience.

What's my order status?

Once your order is placed you will receive several notifications from us regarding the status of your order to the email address you provided. 

Awaiting Fullfilment- We have received your order and it is being processed.

Awaiting Shipment-  Your items are being picked and packaged for delivery.

Awaiting Payment-   You have chosen a manual payment process such as bank deposit

Pending-                They is an issue with your order and we are attempting to contact your  regarding your choices.

Completed-            Your order has shipped and on the way to your nominated address.

 

How is my order delivered?

We use the most efficient and quickest shipping methods to get your items to you and the services we use are Couriers Please, Star Track Express, Hunter Express & Australia Post. You will receive an email detailing how your items have been sent and the tracking number. Thus it is important that you provide a contact phone number for your order.

Can I pick up my items?

We are located in Sydney's Eastern Suburbs and it is possible to pick up your items by prior arrangement. Please choose relevant shopping cart options or call us.

Do you deliver to PO Boxes?

Most items can be delivered to a PO Box [except surfboards, SUP] however we prefer to use couriers to ship your items to provide the fastest and safest delivery options so we highly recommend a street delivery address.

When will I get my order?

We at ibodyboard aim to get your order shipped from the warehouse in 48 hours and most orders leave same or next business day. We will advise you by phone or email of any delays in shipping your order.


 

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